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Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback, H...

Description: Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback, Hardcover by Thomas, Ann; Applegate, Jill, ISBN 0470563559, ISBN-13 9780470563557, Brand New, Free shipping in the US Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become . (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to Pay Attention!

Price: 24.78 USD

Location: Jessup, Maryland

End Time: 2025-02-11T12:11:33.000Z

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Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback, H...

Item Specifics

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 14 Days

Refund will be given as: Money Back

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Book Title: Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback

Number of Pages: 224 Pages

Language: English

Publisher: Wiley & Sons, Incorporated, John

Topic: Customer Relations, Small Business

Item Height: 0.9 in

Publication Year: 2010

Illustrator: Yes

Genre: Business & Economics

Item Weight: 13.6 Oz

Item Length: 9.1 in

Author: Jill Applegate, Ann Thomas

Item Width: 6.2 in

Format: Hardcover

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