Description: Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback, Hardcover by Thomas, Ann; Applegate, Jill, ISBN 0470563559, ISBN-13 9780470563557, Brand New, Free shipping in the US Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become . (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to Pay Attention!
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
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Book Title: Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback
Number of Pages: 224 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Topic: Customer Relations, Small Business
Item Height: 0.9 in
Publication Year: 2010
Illustrator: Yes
Genre: Business & Economics
Item Weight: 13.6 Oz
Item Length: 9.1 in
Author: Jill Applegate, Ann Thomas
Item Width: 6.2 in
Format: Hardcover